F.A.Q

- How fast can you prep and ship my items to Amazon?

Our turnaround time is between 24 to 48 hours on most shipments 

- How does Eps Fulfillment create my shipments?

At the time of onboarding, we will send you a Seller Central sub-account set up guide. The sub-account will grant us limited permissions to create FBA Shipments on your behalf and complete tasks such as printing FNSKU labels, uploading box content information, and printing shipping labels.

-Do I have to set up sub-account access?

If you are sending us one-off shipments with just a few SKUs, such as with an FBA Removal Order, you can email us the FNSKU labels directly. Our team will contact you when your shipment is ready with the box information for you to generate the shipping labels.

-Is Shipping Cost included in your fees?

Shipping cost is not included in our fees. It is billed to your Amazon account directly when we print shipping labels from your Seller Central sub-account.You will be paying Amazon's partnered-carrier rates (the lowest in the industry!). We do not take any part in the shipping cost.

-Do you work with new sellers?

We are only working with private label and wholesale sellers at this time (generally 10+ units per SKU each shipment). We expect you to be familiar with the basics of selling on Amazon such as creating product listings, converting listings to Fulfilled By Amazon, and identifying a product's ASIN.